This Privacy Policy explains how Jacksclub Casino (“Jacksclub”, “we”, “us”, “our”) collects, uses, discloses and protects personal information of users who access and use our online casino services from within Australia. By visiting our website and using our products and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information in accordance with it.
1. Scope and legal basis
This Privacy Policy applies to all personal information processed by Jacksclub in connection with the operation of our online casino website, mobile versions and related services provided to players located in Australia. We process personal information in accordance with applicable Australian privacy and data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as far as they apply to our activities.
2. Definitions
For the purposes of this Privacy Policy, “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not. “Processing” means any operation performed on personal information, including collection, storage, use, disclosure and deletion.
3. Categories of information we collect
We may collect and process the following categories of personal information when you use Jacksclub Casino: (a) Identification data: full name, date of birth, gender, residential address, billing address, email address, phone number, username and unique account identifiers; (b) Verification data: copies of identification documents, proof of address, payment card ownership confirmation, and information obtained from identity verification and age verification services; (c) Financial data: payment card details (in tokenised or masked form where applicable), bank account information, e‑wallet identifiers, transaction history, deposits, withdrawals and account balances; (d) Technical and usage data: IP address, device identifiers, browser type and version, operating system, access times, referring URLs, page views, clickstream data and general usage statistics; (e) Gaming data: game preferences, bet amounts, wins and losses, session durations, responsible gambling limits and interaction history; (f) Communication data: records of communications with customer support, complaints, requests, feedback and internal notes relating to such communications; (g) Compliance data: information collected for anti‑money laundering, counter‑terrorism financing, fraud prevention, sanctions screening and responsible gambling monitoring.
4. Methods of collection
We collect personal information directly from you when you register an account, update your profile, verify your identity, make deposits or withdrawals, participate in games, contact customer support or subscribe to communications. We may also collect information automatically through cookies and similar technologies when you access our website. In addition, we may obtain information from third parties, such as payment providers, identity verification services, fraud prevention agencies and regulatory or law enforcement authorities, where this is permitted or required by law.
5. Purposes of processing
We process your personal information for the following purposes: (a) to create, maintain and manage your Jacksclub Casino account; (b) to verify your identity, age, location and eligibility to use our services; (c) to process deposits, bets, game participation, withdrawals and other financial transactions; (d) to comply with legal and regulatory obligations, including anti‑money laundering, counter‑terrorism financing, responsible gambling and reporting requirements; (e) to monitor, investigate and prevent fraud, abuse, security incidents and other prohibited or unlawful activities; (f) to provide customer support, handle complaints and respond to your enquiries; (g) to operate, maintain, customise and improve our website, products and services; (h) to conduct internal reporting, analytics, risk management and business planning; and (i) to send service‑related communications and legally required notices.
6. Legal grounds for processing
We process personal information where it is necessary for the performance of our contract with you, for compliance with legal and regulatory obligations, for the legitimate interests of operating and securing our business and services, and, where applicable, on the basis of your consent. Where we rely on consent, you may withdraw it at any time; however, this will not affect the lawfulness of processing carried out before the withdrawal and may limit your ability to use certain features or services.
7. Cookies and similar technologies
Jacksclub Casino uses cookies and similar technologies to enable core website functions, maintain session security, remember your preferences and analyse how our services are used. Cookies may be set by us (first‑party cookies) or by authorised third‑party service providers (third‑party cookies). You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if certain cookies are disabled. By continuing to use our website, you consent to our use of cookies in accordance with this Privacy Policy and any applicable cookie notices.
8. Data sharing and disclosures
We may disclose your personal information to the following categories of recipients, strictly on a need‑to‑know basis and subject to appropriate safeguards: (a) group companies and affiliated entities that support the operation of Jacksclub Casino; (b) payment service providers, banks and financial institutions involved in processing your transactions; (c) identity verification, fraud prevention and risk management service providers; (d) IT, hosting, analytics and support service providers who assist in operating and maintaining our systems; (e) professional advisers, including legal, compliance, accounting and auditing firms; (f) regulatory bodies, law enforcement agencies, courts and other authorities where required or authorised by law; and (g) any third party in connection with a merger, acquisition, restructuring or sale of assets, subject to confidentiality obligations and applicable legal requirements.
9. International transfers
Your personal information may be transferred to and processed in jurisdictions outside Australia, including countries that may have different data protection standards. In such cases, we implement appropriate safeguards designed to protect your information, such as contractual protections, technical and organisational security measures and due diligence on third‑party service providers. By using our services, you acknowledge that your information may be processed in such jurisdictions in accordance with this Privacy Policy and applicable law.
10. Data security
We apply reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. These measures may include encryption, access controls, network security, secure storage, regular monitoring and staff training. While we take appropriate steps to safeguard your information, no system can be guaranteed as completely secure, and you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.
11. Data retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal, regulatory and reporting obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of information and applicable laws, including mandatory retention requirements under gambling, anti‑money laundering and financial regulations. When personal information is no longer required, we will take reasonable steps to delete or de‑identify it in a secure manner.
12. Your rights and choices
Subject to applicable law, you may have the following rights in relation to your personal information: (a) to request access to the personal information we hold about you; (b) to request correction of inaccurate, incomplete or outdated information; (c) to request deletion or de‑identification of information in certain circumstances; (d) to object to or request restriction of certain processing activities; and (e) to withdraw consent where processing is based on your consent. To exercise these rights, please contact us using the details provided in the “Contact us” section. We may need to verify your identity before responding to your request and may refuse requests where permitted or required by law.
13. Direct communications
We may send you service‑related communications that are necessary for the operation of your account, such as transactional notifications, security alerts and updates to our terms and policies. Where permitted by law and, where required, with your consent, we may also send information about changes to our services or important operational notices. You may manage your communication preferences through your account settings or by following the instructions included in our messages, but certain essential service communications cannot be opted out of.
14. Responsible gambling and player protection
To support responsible gambling and comply with applicable regulations, we may process your personal information to monitor gaming behaviour, apply self‑exclusion, deposit limits and other responsible gambling tools, and to contact you regarding potential gambling‑related harm. This may include analysis of your gaming patterns and interactions with our services. Such processing is carried out to protect players and to meet our legal and regulatory obligations.
15. Third‑party websites and services
Our website may contain links to third‑party websites, content or services that are not operated or controlled by Jacksclub. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third‑party websites or services you access through our website before providing any personal information.
16. Children and minors
Jacksclub Casino is intended exclusively for individuals who have reached the legal gambling age in their jurisdiction and, in any case, are at least 18 years old. We do not knowingly collect personal information from persons under 18 years of age. If we become aware that personal information has been collected from a minor, we will take reasonable steps to delete such information and, where applicable, close the related account.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the operation of our services. The updated version will be published on our website with a revised “last updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information. Continued use of our services after any changes take effect will constitute your acknowledgement of the updated Policy.
18. Contact us
If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of your personal information, or if you wish to exercise your privacy rights, please contact our privacy team via the contact details provided on the Jacksclub Casino website. We will respond to your request within a reasonable timeframe and in accordance with applicable Australian privacy laws.